Refund policy

Returns & Exchanges

Due to the nature of our offerings, we do not accept returns. In rare cases, we may approve a return for an unopened deck, provided the customer covers return shipping costs. If approved, a refund for the item (excluding shipping) will be issued once it has been received in its original condition.

Shipping Protection

While we take great care in packing each order, House of Rosa Mystica is not liable for items lost, stolen, or damaged in transit. We highly recommend adding ShipTection coverage at checkout. This third-party insurance protects against loss, theft, or damage and allows for a more streamlined resolution process.

If you opt out of shipping protection and experience a delivery issue, you will need to file a claim directly with the courier, which may take up to 21 business days to resolve.